Please reach out to us if you cannot find an answer to your question.
What animals will we see during our tours? Depending on the tour, we may see turtles, lots of aquatic life, birds, otters, alligators, deer, manatees, and monkeys. With all wildlife we practice passive observation, so we observe from a safe distance to respect their space.
AWA cancellation due to bad weather conditions including high winds and temperatures below 40 degrees will be fully refunded or offered a reschedule for the same tour. Please contact the office to make arrangements.
Customer cancellations within 24 hours before launch will receive a full refund, gift card or reschedule. After the 24 hours there is no refund. Please contact us by phone for cancellations, email will not be excepted due to reliability.
No shows (this includes partial groups), late arrivals (20 minutes after launch time,) wrong location, will be charged full price. Please understand that tours are usually at least 2 groups so please arrive by the scheduled launch time. AWA suggests Googling the launch location received with your confirmation email the previous day and adding ½ hour to that time.
No alcohol or smoking of any kind is permitted on the tours. Anyone arriving under the influence will not go on the tour and will be charged full price.
Weight capacity on a single kayak is 250 lbs. and the tandem is 450 lbs.
Children 6 years and up are welcome on our kayak tours. It is recommended the children 6-10 ride with a parent in a tandem kayak. If one is not available, then we have the parent tow them so the tour stays on schedule.